Terms of service

Terms of Service

Last updated: April 2026

1. Introduction

Welcome to Good Guts Girl. These Terms of Service ("Terms") govern your access to and use of the website goodgutsgirl.com ("Site"), and your purchase of any products offered through the Site ("Products"). The Site is operated by Good Guts Girl Ltd ("we," "us," "our," "GGG"), a company registered in England and Wales with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site or purchase our Products.

2. Eligibility

You must be at least 18 years old to purchase Products from the Site. By placing an order, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

3. Products

Good Guts Girl sells dietary supplement products, including but not limited to probiotic gummies. Our Products are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the Food and Drug Administration (FDA) or any other regulatory body.

You should consult your physician or healthcare provider before starting any new dietary supplement, particularly if you are pregnant, nursing, taking medication, or have a medical condition.

Our Products are classified as dietary supplements under applicable law. They are not drugs or medicines.

4. Orders and pricing

All prices displayed on the Site are in US Dollars (USD) and are subject to change without notice. We reserve the right to modify pricing at any time, though changes will not affect orders that have already been confirmed.

When you place an order, you will receive an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

If we cancel your order after your payment has been processed, we will issue a full refund to your original payment method.

5. Payment

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify Payments and our third-party payment processors. We do not store your full credit card details on our servers.

You agree to provide current, complete, and accurate billing and shipping information for all purchases. You agree to promptly update your account information so that we can process your transactions and contact you as needed.

6. Subscriptions

When you purchase a subscription ("Subscribe & Save"), you authorise us to charge your selected payment method on a recurring basis at the frequency you choose (e.g., monthly) until you cancel.

Subscription terms:

  • Your subscription automatically renews at the price in effect at the time of renewal.
  • You may cancel, pause, or modify your subscription at any time by logging into your account or by contacting us at support@goodgutsgirl.com.
  • Cancellations must be made at least 48 hours before your next scheduled billing date. If a charge is processed after you've requested cancellation, contact us and we will issue a full refund for that charge.
  • We will notify you via email before any scheduled renewal charge.
  • We reserve the right to change subscription pricing with at least 30 days' written notice. If you do not agree with the new pricing, you may cancel your subscription before the new price takes effect.

7. Shipping and delivery

Please refer to our Shipping Policy at goodgutsgirl.com/policies/shipping-policy for full details on shipping methods, costs, delivery timeframes, and tracking.

Title and risk of loss for Products pass to you upon delivery to the carrier. We are not responsible for delays caused by the shipping carrier, customs processing, or events beyond our reasonable control.

8. Returns and refunds

Please refer to our Return & Refund Policy at goodgutsgirl.com/policies/refund-policy for full details on our 60-day money-back guarantee, return procedures, and refund timelines.

9. Discount codes and promotions

Discount codes and promotional offers are subject to the following conditions unless otherwise stated:

  • Limited to one discount code per order.
  • Cannot be combined with other offers or promotions unless explicitly stated.
  • Not valid on subscription renewals unless explicitly stated.
  • May be subject to minimum purchase requirements, expiration dates, or usage limits.
  • We reserve the right to cancel or modify any promotion at any time.

Abuse of discount codes, including the use of codes obtained through unauthorised channels, may result in order cancellation.

10. Intellectual property

All content on the Site — including but not limited to text, graphics, logos, images, product names, brand names, taglines, packaging designs, and software — is the property of Good Guts Girl Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.

"Good Guts Girl," "Bloom," "two a day. flora on.," and the Good Guts Girl logo are trademarks of Good Guts Girl Ltd. You may not use, reproduce, or distribute any content from the Site without our prior written consent.

11. User-generated content

By submitting reviews, comments, photos, or other content to the Site or our social media channels ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, display, reproduce, modify, and distribute that content in connection with our business, including marketing and advertising.

You represent that any User Content you submit is accurate, does not violate any third party's rights, and complies with applicable laws. We reserve the right to remove any User Content at our discretion.

12. Privacy

Your privacy is important to us. Please refer to our Privacy Policy at goodgutsgirl.com/policies/privacy-policy for information about how we collect, use, and protect your personal data.

13. Limitation of liability

To the fullest extent permitted by applicable law:

  • Our Products are dietary supplements and are not a substitute for professional medical advice, diagnosis, or treatment. Individual results may vary.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Products, including but not limited to loss of profits, data, or goodwill.
  • Our total liability to you for any claim arising from or related to these Terms or your use of the Site or Products shall not exceed the total amount you paid to us for Products in the 12 months preceding the claim.
  • We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, carrier delays, or government actions.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Good Guts Girl Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to your violation of these Terms, your use of the Site, or your use of our Products.

15. Governing law and disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer residing in the European Union, you retain any mandatory consumer protection rights afforded to you under the laws of your country of residence.

16. Age restriction

Our Products are intended for adults aged 18 and over. By purchasing from the Site, you confirm that you meet this age requirement.

17. Product information and disclaimers

We make every effort to display product information accurately on the Site, including descriptions, ingredient lists, pricing, and imagery. However, we do not guarantee that all information is complete, current, or error-free.

Product images are for illustrative purposes and may differ slightly from the actual product due to screen settings, photography, or packaging updates.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

18. Modifications to these Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

For material changes (such as changes to pricing, subscription terms, or liability), we will make reasonable efforts to notify you via email or through a notice on the Site.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

20. Entire agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Good Guts Girl Ltd regarding your use of the Site and purchase of Products.

21. Contact us

If you have any questions about these Terms, please contact us:

Email: support@goodgutsgirl.com

Good Guts Girl Ltd 71-75 Shelton Street Covent Garden, London WC2H 9JQ United Kingdom